Shipping & Returns

Dispatch

We usually dispatch orders within two business days, Monday to Friday. Dispatch time is separate from the carrier's delivery time. If you need an item for a particular date, please contact us before ordering.

Shipping costs

Our advertised standard shipping is $9 for orders under $100, with free standard shipping on orders of $100 or more, excluding large items. Express shipping is advertised at $15 where available. All amounts are in Australian dollars.

Large items are excluded from the free-shipping offer. Check the product information and the shipping options shown at checkout. If a large item's shipping cost is unclear, contact us before placing your order.

The delivery methods and total shipping charge available for your order are shown at checkout before you pay.

Collection

Order collection is available by prior arrangement. Contact us before ordering to confirm the collection location, availability and time.

Delivery questions

If your parcel is delayed, missing, damaged or incorrect, email graywitchsupplycompany@yahoo.com with your order number so we can help. Our responsibility to provide any remedy required under Australian Consumer Law is not removed by using a delivery carrier.

Packaging

Where possible, we reuse clean, suitable boxes and protective packaging to reduce waste while keeping your order protected.

Returns

Read our returns and refunds policy for faulty-product rights and our separate 14-day change-of-mind offer.

Payment methods

The payment methods currently available for your order are displayed at checkout.